Frequently Asked Questions

b
How much do countCAMs and countCLOUD counts cost?

We are an online store, with all of our prices at www.spacksolutions.com/store.  

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Do you offer discounts?

Yes, on orders of 50 countCAMs or more.  Email help@spacksolutions.com for more details.

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Does the countCAM automatically tabulate vehicles using Artificial Intelligence?

No. The countCAM records video footage and the footage needs to be watched by a person who tabulates the vehicles. We offer the countCLOUD processing service, where we do the tabulation for you within three days of video upload.

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How do I get a quote? Can I submit a purchase order and pay Net 30?

We do not provide quotes/POs/invoices. Instead, we have set up an online store at www.spacksolutions.com/store where you can purchase directly (and choose your level of shipping).

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I want to send you videos to process, but what I need doesn’t fit the standard countCLOUD options. Can I have you process these counts?

No - we have standardized the most popular types of counts and staying within our process allows us to provide exceptionally low costs.

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Do you have countCAMs in stock?

Yes, we do have all of the gear we sell at www.spacksolutions.com/store in stock.  

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Do you rent equipment?

No. Most clients can justify buying our equipment for a single project.

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How long will it take to receive the equipment I ordered?

We guarantee your order will leave our warehouse within five business days of when you execute your order, and then it is in the shipping company’s hands, which is out of our control. Please complete your order with extra time built-in. We’ve had too many clients place overnight orders that then get delayed by snowstorms, hurricanes, or other issues, and with increases in online purchases due to COVID shipping delays have become more common.

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Can I program the countCAM to record specific periods or when it will turn on?

The countCAM3+ allows you to select which hours of the day you want to be recorded but does not provide for different schedules on different days.  Note, that using the scheduling feature does not appreciably increase runtime.

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Can I purchase a bank of countCLOUD hours and use them later?

Yes.

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How long does your equipment last?

It should work for at least 5 years with normal use, but product lifespan is highly dependent on use and care. Our field equipment utilizes lithium-ion batteries, like cell phones, that start to degrade in two to three years. 

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Do you repair your equipment if we have issues?

No. We will replace your broken unit under the warranty policy if there is a manufacturer's defect.

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Does the countCAM and countCLOUD processing work at night, especially for vehicle classification?

The video footage is clear enough for a human being to tabulate vehicles based on headlights during the middle of the night. Tabulating pedestrians, bicycles, or vehicle classification is dependent on ambient lighting conditions. It is possible to accurately tabulate full classification in well lit urban conditions or during a full moon, but generally not possible in suburban or rural settings with low ambient light.

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How are you able to keep your costs so low compared to your competitors?

Mike Spack, PE, PTOE started Traffic Data Inc in 2001 and understands what it takes to collect transportation data effectively. We utilize outsourced specialists in every way possible to leverage their low-cost expertise and we design our products from the ground up with value being our priority. We’re also a small, efficient team that leverages technology to keep our overhead low so we can pass the savings on to our clients.

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Do you offer a discount to educational institutions?

No. We have worked hard to keep our products and services cost-effective and offer the same low price to everyone.

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Do you have a list of references?

Yes – email sales@spacksolutions.com to tell us a little bit about your agency or firm and request a list of references. We have over 3,000 clients worldwide and will put you in touch with a handful of references in a similar situation.

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How do I decide between outsourcing my counts to a consultant or data contractor vs. doing the counting myself?

We have clients who’ve justified buying our products for a single project, but your economic decision depends on your local outsourced pricing options and your tolerance for doing the work yourself versus outsourcing some or all of it.  Email us at sales@spacksolutions.com with your situation and we'll provide guidance for you.  And we know just about everyone in the industry if you need a recommendation for a traffic counting firm to outsource your counts to.

b
Do you output data to traffic models such as Vistro/Synchro, Petra Pro, or data management hubs such as Jackalope/MS2/GeoCounts?

The countCAM3+ exports CSV and MS2 file formats.   For all other systems, you’ll need to take the specific data from the output CSV file reports and input it per each system’s requirements.

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What is the recommended setback for installing the countCAM?

The ideal field of view is between 50 and 150 feet from the intersection.

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Can you recommend an accurate, automated system that will tabulate vehicles using Artificial Intelligence?

No. Artificial Intelligence and Machine Vision have been around for decades, but we know of no system that can accurately tabulate vehicles from portable camera systems. The issue is that mobile cameras are not mounted high enough, wobble in the wind, and do not provide enough visibility at night. Human beings are needed to provide accurate data. We have tested AI systems that work in perfect conditions, but the world is rarely perfect.

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How do I get answers to questions not answered in the FAQ?

Email your questions to help@spacksolutions.com and we'll get back to you within eight business hours.